Collections Manager - Consumer Financing Recovery

About the role

A stable organisation in the consumer financing space is looking for a Collections Manager to lead its end-to-end recoveries function. The client focuses on strong portfolio quality through responsible lending, operational excellence and customer-centric recovery practices.

Key responsibilities

• Manage delinquent accounts and recovery strategies across various arrears stages
• Negotiate repayment plans, settlements and restructuring arrangements
• Manage external recovery agents, lawyers and other service providers
• Lead and develop a team of collection officers
• Monitor portfolio performance and prepare management reports
• Ensure all collection and recovery activities comply with relevant regulations and internal policies

Required profile

• At least 5 years of collections or recoveries experience, including 2 years of team management experience
• Strong negotiation and stakeholder management skills

Required skills

• Comfortable working with data, reporting and collections systems

What we offer

• A leadership opportunity within an established financial services organisation
• End-to-end recoveries and asset management
• A collaborative and growth-oriented environment