Community Ambassador

About the role

JLL is hiring a Community Ambassador in Singapore, an on-site role supporting the Workplace Lead. The ambassador fosters a lasting, open and collaborative relationship with employees through a unique and authentic workplace experience, while delivering a consistent range of services focused on continuous improvement, operational excellence, safety and compliance. The role also supports the Workplace Lead in delivering soft services and workplace operations.

Key responsibilities

• Support the introduction of technology and digital platforms so the Workplace team can be mobile and present on the occupant floors, and adopt digitalisation methods such as automation, sensors and touchless technology.
• Manage soft services vendors (housekeeping, landscaping, pantry supplies, consumables) and monitor vendor performance and SLA compliance; manage meeting room presentation standards and setup.
• Support the preventive and planned maintenance programme to reduce maintenance costs and equipment failure risk, and ensure technology platforms work as intended with timely analytics.
• Ensure the account's Human Experience Roadmap is delivered at the site, including programmes that drive employee engagement, belonging and well-being, and support regional initiatives such as user experience, training, food and beverage, wellness, sustainability and D&I.
• Create an employee engagement strategy, engage guests, employees and stakeholders, and collate employee feedback such as FAQs.
• Share event and celebration content through internal monitors and other channels, and learn innovative communication strategies.
• Generate the monthly performance report, keep the events management calendar and ATW recording accurate, and report operation matters to the Workplace Lead.
• Understand local and government regulations and propose changes to operational SOPs for continuous improvement.