Concierge (Travel Retail)

About the role

The Concierge is the first point of welcome for clients at the CHANEL counter and Beauty Lounge. The role creates a warm, polished and personalised introduction to CHANEL, recognising each client and connecting them to the most relevant consultation, product discovery or service. It also supports the Lounge's commercial and operational performance by managing client flow, appointments and clienteling.

Key responsibilities

• Welcome every client personally, with special attention to VIPs, top clients, appointment guests and returning clients.
• Identify client needs, travel timing and preferences, and guide clients to the right Beauty Advisor, Fragrance Specialist, Lounge Specialist or service.
• Manage walk-ins, appointments, waiting times and client flow, especially during peak travel periods, and coordinate handovers between team members.
• Support VIP and appointment hosting with discreet hospitality and a thoughtful welcome, farewell and follow-up.
• Build client relationships through discovery, storytelling about the House, beauty and fragrance, and basic beauty and fragrance consultations with product and gifting recommendations.
• Capture and update client information and preferences, and support outreach, appointment and event invitations and follow-ups.
• Perform trained complimentary beauty and fragrance services, introduce paid express facials and Lounge services, and help fill service slots to support Lounge KPIs.
• Maintain an immaculate welcome area and Lounge, keep appointment schedules and waiting lists accurate, and support the preparation of testers and point-of-sale materials.
• Share client feedback and support product launches, events and key client moments.

Required profile

• Experience in luxury retail, beauty, hospitality, aviation, hotels or premium client service.
• Strong clienteling and interpersonal skills, able to host discerning and international clients.
• Confident in CHANEL storytelling, basic beauty and fragrance consultation and trained service rituals.
• Professional fluency in English.
• Flexible to work shifts, weekends, public holidays and peak travel periods according to airport trading hours.