Contact Center Agent (AM)

About the role

OCBC, Singapore's oldest bank, is hiring a Contact Center Agent. The agent acts as the first point of contact for customers, helping them navigate their financial journey and resolving their queries. The role suits someone who is customer-focused, empathetic and proactive.

Key responsibilities

• Respond to customer inquiries by phone, email or chat with timely and accurate solutions
• Resolve customer complaints and issues professionally and courteously
• Provide product and service information and promote OCBC's offerings, including cross-selling relevant solutions
• Collaborate with internal teams to resolve issues and improve the customer experience
• Keep up to date with OCBC's products and services to give expert advice and support

Required profile

• Degree or diploma in any field, with a strong focus on customer service and communication
• At least 1-2 years of experience in a customer-facing role, preferably in a contact center or banking environment
• Positive, proactive attitude focused on customer satisfaction and service excellence

Required skills

• Excellent communication and interpersonal skills with diverse customer groups
• Strong problem-solving and analytical skills

What we offer

• Competitive base salary
• Holistic, flexible benefits
• Community initiatives
• Learning and professional development opportunities