Customer Service Officer (Mandarin Speaking)

About the role

TDCX, a Singapore-based global business process outsourcing (BPO) leader offering customer experience, sales and digital marketing services, is hiring a Mandarin-speaking Customer Service Officer. You will help deliver excellent service to partner brands through phone, email and other channels, resolving issues and building lasting customer relationships.

Key responsibilities

• Support customers through all relevant channels such as phone lines and emails.
• Identify customer needs, research existing issues and propose strategic solutions while clarifying any confusion.
• Aim for first-contact resolution and close cases with partners and internal departments according to service standards.
• Give constructive feedback on tools, resources, procedures and guidelines to improve workflow and customer experience.
• Build sustainable customer relationships and go the extra mile.
• Perform other duties assigned by management and contribute to the implementation and improvement of TDCX's Quality Management System.

Required profile

• Diploma or GCE 'O' Level with at least 2 years of experience handling contact centre cases in a call centre or service industry setting.
• Bilingual and articulate, with strong spoken and written English or Chinese, to serve customers from English and Mandarin-speaking countries.
• Good customer handling skills, a positive mindset and ability to adapt to a fast-paced environment.
• Team player with strong time management and motivation to exceed expectations.

Required skills

• Proficiency in MS Office applications.
• Excellent keyboard skills.
• Comfortable working with computers and multiple systems.

What we offer

• Remuneration, perks and performance incentives.
• Medical, insurance or social security coverage.
• World-class workspaces, engaging activities and recognition programs.
• Learning and development plans and mentorship by experts.
• Flexible working arrangements and easy access to public transport.