CRM & Email Campaign Specialist (9-Month Maternity Coverage)

About the role

UPS is hiring a CRM and email campaign specialist to support the execution of CRM and email marketing campaigns in key markets across Asia. The role sits within a dynamic team focused on business performance and customer engagement, and covers data analysis, project management support and campaign content. It is a fixed-term position of 9 months.

Key responsibilities

• Support project and program execution, including timelines, deliverables and coordination with agencies, cross-functional teams and vendors
• Create strategic analysis based on secondary research, regional internal research and customer data, using Microsoft Copilot and other AI tools
• Monitor campaign performance through UPS data systems and Power BI and Excel dashboards, and report variances and insights
• Collect, clean, process and consolidate data from multiple sources, analyse customer relationship data and identify penetration opportunities
• Support content creation, such as drafting accurate, on-brand email copy for each market

Required profile

• Diploma or Bachelor's degree in Business, Marketing, Statistics, Finance or Strategy
• Project management experience and ability to manage multiple priorities and stakeholders
• Experience using Microsoft Copilot or other AI tools for analysis and reporting
• Basic content creation skills, such as writing clear email copy
• Strong written and verbal communication skills

Required skills

• Power BI, Excel and database management
• Microsoft Office: Excel, Access, PowerPoint and Power BI
• Analytical and data mining skills