Customer Delivery Architect, Networking, Security & AI Infrastructure

About the role

Cisco is looking for a Customer Delivery Architect within its ASEAN & Korea Customer Experience (CX) architecture team in Singapore. You will be the senior technical lead for strategic customers, designing multi-domain architectures across networking, data centre, security, cloud and AI infrastructure, guiding delivery and driving adoption to measurable business outcomes. You will work with Sales, Systems Engineering, Customer Success, CX Delivery, TAC, BU/Product and partners, using Cisco IQ, Cloud Control and observability and automation tooling to make architecture decisions data-driven.

Key responsibilities

• Lead the technical relationship for a portfolio of strategic accounts, from effort scoping (LOE) through delivery governance, adoption, QBRs and renewal.
• Design and validate solutions across enterprise networking, SD-Access, SD-WAN/SASE, ACI, EVPN/VXLAN, security, cloud connectivity, Kubernetes and AI infrastructure.
• Lead mission-critical transformations and data centre migrations, owning technical risk, cutover strategy and operational readiness.
• Run labs, PoCs and solution validations that prove customer use cases and open a path to production adoption.
• Use telemetry, observability and lifecycle insights (Cisco IQ, Cloud Control, ThousandEyes) to drive architecture reviews, executive QBRs and risk mitigation.
• Advise on hybrid/multicloud governance, secure connectivity, policy, compliance, operational visibility and automation.
• Apply AI, AIOps and automation to improve resilience and make delivery repeatable, grounded in Cisco security, privacy and responsible AI principles.
• Provide senior architecture leadership on escalations, coordinating TAC, BU engineering and partners.
• Build reusable reference architectures, playbooks and automation assets, mentor architects and lead technical enablement.
• Feed field insight and product gaps back to Cisco BU/Product and CX leadership, and represent Cisco at customer briefings and events such as Cisco Live.

Required profile

• Bachelor's degree in a relevant technical field with 15+ years of experience, or CCIE/CCDE with 12+ years, or equivalent practical experience.
• Expert-level technical depth in networking and/or security (CCIE, CCDE or equivalent).
• Proven experience owning pre-sales solution design and hands-on delivery for enterprise or service provider customers.
• Track record leading complex engagements through architecture, implementation governance, adoption and handover.
• Experience leading large-scale network or data centre transformation in mission-critical environments (e.g. FSI).
• Strong executive communication, able to explain strategy, trade-offs, risk and business impact to VP/C-level stakeholders.
• Domain familiarity in at least one regulated vertical: Financial Services, Healthcare or Public Sector.

Required skills

• Preferred: hands-on with SD-Access, SD-WAN, ACI, EVPN/VXLAN, Zero Trust/SASE, cloud networking (AWS/Azure/GCP), containers and orchestration (Kubernetes), automation (Python, Ansible, Terraform) or AI/ML infrastructure (GPU platforms, MLOps).
• Preferred: Cisco IQ, Cloud Control, ThousandEyes, Splunk, Control Hub or similar platforms.
• Additional certifications such as AWS/Azure/GCP Professional Architect, CISSP, PCNSE, CKA.