Customer Service Assistant

About the role

ALS is hiring a Customer Service Assistant to support its Customer Service department. The role covers administrative, billing and customer-facing tasks such as preparing test reports, handling samples and answering enquiries. No prior laboratory experience is required; training is provided.

Key responsibilities

• Prepare and issue laboratory test reports accurately and on time.
• Prepare invoices and carry out billing-related administrative tasks.
• Register incoming samples and keep accurate records in the laboratory management system.
• Coordinate sample collection, submission and logistics arrangements.
• Receive and process incoming samples, parcels and deliveries.
• Answer customer enquiries by phone, email and walk-in visits.
• Liaise with laboratory personnel to follow up on customer requests.
• Provide general administrative, reception and customer service support.

Required profile

• Minimum GCE "O" Level, NITEC, Diploma or equivalent qualification.
• No prior laboratory experience needed; training provided.
• Able to work independently and as part of a team, with good organisation and attention to detail.
• Willingness to work Saturdays on a rotational basis (about once per month).
• Eligible to work at ALS: citizen or permanent resident of the country of application, or able to obtain a valid working visa.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Good communication and interpersonal skills.
• Preferred: ability to work under pressure, meet deadlines and adapt to a dynamic environment.

To apply, submit an online application with a resume and cover letter.