Customer Service Executive

About the role

We are looking for a Customer Service Executive to support our overseas distribution network. The role ensures smooth order fulfillment, logistics coordination and accurate documentation while acting as a bridge between sales, customers and internal teams.

Key responsibilities

• Process orders and manage demand entry in the internal system.
• Generate pro‑forma invoices, weekly account statements and export documents (BL, commercial invoice, packing list).
• Coordinate shipments according to various Incoterms, monitor shipment status from manufacturing sites and communicate delivery schedules to stakeholders.
• Handle letters of credit, prepare related documentation and ensure timely presentation.
• Track payments, follow up on refunds/rebates and maintain accurate rebate records.
• Provide logistics and order support to customers and the sales team, responding promptly to enquiries.
• Assist in delivery cost control and perform any additional tasks assigned by management.

Required profile

• Diploma or higher in Supply Chain, Business Administration or a related field.
• At least 1 year of relevant experience.
• Fluent Mandarin for daily communication with headquarters.

Required skills

• Proficiency in Mandarin.