Customer Service Executive

About the role

We are looking for a Customer Service Executive to join our healthcare network across Singapore. The role involves handling client enquiries through multiple channels, managing CRM communications, and maintaining our online business profiles. You will work closely with marketing and operations to ensure a high level of customer satisfaction.

Key responsibilities

• Handle customer enquiries via WhatsApp, phone calls, email and social media comments.
• Respond to enquiries promptly, professionally and accurately.
• Understand clinic workflows, services, promotions and appointment booking processes to provide appropriate assistance.
• Escalate complex enquiries or complaints to relevant departments when necessary.
• Follow up with customers to ensure enquiries and requests are resolved.
• Manage customer communications through SleekFlow, assigning, monitoring and following up on conversations.
• Maintain accurate customer records and conversation history.
• Support workflow automation and identify opportunities to improve response efficiency.
• Monitor and respond to Google Reviews in a timely and professional manner.
• Update and maintain Google Business Profiles for all clinic locations.
• Monitor customer feedback across digital platforms and work with marketing and operations to improve satisfaction.
• Maintain customer service reports, assist with ad‑hoc administrative tasks and ensure compliance with SOPs.

Required profile

• Diploma or Bachelor’s degree in Business, Customer Service, Marketing or a related field.
• 1–2 years of customer service experience, preferably in healthcare or service industries.
• Strong written and verbal communication skills in English; Mandarin is an advantage.
• Customer‑oriented with excellent interpersonal and problem‑solving abilities.
• Highly organised, detail‑oriented and able to multitask in a fast‑paced environment.

Required skills

• SleekFlow or similar CRM/customer messaging platform.
• Google Business Profile management.
• Microsoft Office suite.
• Google Workspace.

What we offer

• Competitive monthly salary (SGD 3,000 – 3,800).
• Permanent employment contract.
• Opportunity to work in a growing healthcare technology company.
• Professional development and career progression.