Customer Service Executive

About the role

Handling of FCL export shipments by coordinating bookings and preparing shipping documentation. Communicate and coordinate effectively with customers, principals, and shipping agents to facilitate smooth shipment operations.

Key responsibilities

• Coordinate bookings and communicate with customers, principals, and shipping agents to ensure smooth handling of FCL export shipments.
• Prepare and verify full sets of shipping documents, including Bills of Lading and cargo manifests, to ensure accuracy and compliance with shipping regulations.
• Execute daily shipping operations and transactions accurately and timely to enhance operational efficiency.
• Identify and implement process improvements by collaborating with cross‑functional teams to optimize shipping workflows.
• Use Microsoft Office applications (Word, Excel, Outlook) and relevant system software to support shipping operations and documentation management.

Required profile

• Proficient in Microsoft Office applications (Word, Excel, Outlook) and relevant system software.
• Demonstrated teamwork ability with strong interpersonal and customer service skills.
• Diploma or higher qualification in a relevant field.
• Relevant working experience in a shipping company or freight forwarding company.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook