Customer Service Executive

About the role

A full-time Customer Service Executive position based in Singapore, working in the East Region. The role supports customers and sales by handling logistics solutions, quotations and shipment coordination.

Key responsibilities

• Handle existing customers and collaborate with other departments to provide seamless logistics solutions.
• Provide quotations and follow up to secure business and activate shipments.
• Coordinate receipt and recording of import, export and cross-trade shipments by air or sea.
• Liaise with origin and destination offices and agents on shipment arrangements and on air/sea LCL consolidation programs.
• Arrange and follow up shipments, keeping customers informed and solving intermediate issues.
• Ensure documentation such as bills of lading and commercial invoices is accurate and up to date, and collate documents for the billing team.
• Handle insurance matters, including purchasing insurance and following up on claims.
• Support sales people for their new potential clients when they are out of office and back up teammates when absent.

Required profile

• Diploma or degree in a related discipline.
• Good knowledge of international logistics services.
• Minimum 2 years of relevant experience.
• Independent and team player with strong self-initiative and communication skills.