Customer Service Officer

About the role

The Customer Service Officer will act as the primary point of contact for clients across Cushman & Wakefield’s full range of real‑estate services. You will deliver high‑quality assistance, ensuring accurate information and a seamless experience for every interaction.

Key responsibilities

• Professionally manage incoming and outgoing calls, providing consistent and accurate information.
• Communicate clearly, capture and address customer feedback, and resolve inquiries efficiently.
• Maintain high service delivery standards while multitasking in a fast‑paced environment.
• Perform assigned administrative tasks and support ad‑hoc duties as needed.

Required profile

• Minimum O’ levels or equivalent education.
• Prior experience in a contact‑centre environment is advantageous.
• Ability to thrive in a fast‑moving, high‑volume setting.

Required skills

What we offer

• Referral bonus program.
• Career development pathways and a promote‑from‑within culture.
• Commitment to diversity, equity, and inclusion across all levels.
• Supportive work environment that celebrates inclusive causes year‑round.