Customer Service Support

About the role

The Customer Service Support role works closely with customers and the operations team to ensure smooth order fulfillment, inventory management, and shipment activities. The position involves coordinating with various stakeholders to resolve issues and maintain compliance with company policies.

Key responsibilities

• Liaise with customers and operations on order fulfillment, inventory, and shipment activities.
• Provide information and feedback to customers on operational issues and coordinate resolutions.
• Generate KPIs and transactional reports for internal and external customers.
• Verify vendor invoices and address discrepancies.
• Monitor warehouse supply usage and raise purchase orders for replenishment.
• Coordinate urgent order fulfillment with customers, operations, and transporters.
• Ensure accurate and timely system transaction updates.
• Support daily operations tasks as needed and perform other duties assigned by the manager.

Required profile

• ITE/A Level/O Level/Diploma with 1-3 years of relevant experience.
• Good verbal and written communication skills.
• Ability to work in a fast‑paced, pressured environment as a team player.

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Warehouse Management System (WMS) / Exceed System