Customer Success Business Partner – Enterprise Planning

About the role

As a Customer Success Business Partner at Anaplan, you will act as a strategic advisor and transformation partner for enterprise customers, helping them unlock measurable business outcomes using Anaplan’s AI‑infused planning platform. You will manage a portfolio of high‑profile clients, driving ROI, adoption, and expansion across finance, supply chain, and workforce functions.

Key responsibilities

• Own and nurture relationships with C‑suite executives, leading Executive Business Reviews that align Anaplan capabilities with customer strategic priorities.
• Drive ROI and adoption by monitoring platform usage, creating success plans, and mitigating renewal risks.
• Identify and pursue expansion opportunities, including AI use cases, in collaboration with Sales and Partners.
• Serve as the voice of the customer internally, ensuring product and support teams address client needs and fostering community engagement.

Required profile

• 8+ years in customer‑facing roles such as customer success, presales, or management consulting.
• Deep expertise in FP&A or Supply Chain Planning with strong understanding of Enterprise Performance Management.
• Excellent communication, presentation, and consultative skills.
• Bachelor’s degree in business, finance, operations or related field; CA/MBA a plus.