Customer Success Partner

About the role

First Advantage, a global provider of background screening, identity and verification software, is recruiting a Customer Success Partner. The role drives business development for assigned local, regional and/or global accounts, builds strong client relationships, meets profit targets through renewals and upselling, and keeps clients satisfied while adhering to service levels. It works closely with stakeholders locally, regionally and globally.

Key responsibilities

• Build, maintain and execute an account strategy covering customer satisfaction and business growth.
• Maintain an accurate revenue forecast for the assigned book of business.
• Document customer interactions, opportunities and risks in Salesforce and internal applications.
• Develop second-tier clients into key accounts and monitor competitors' strategies.
• Serve as the primary point of contact for strategic matters and lead regular account reviews against contractual expectations.
• Coordinate with internal stakeholders across regions (APAC primarily, with occasional EMEA, US and LATAM collaboration).
• Manage complex client structures, escalate issues and resolve them, and work with Operations, Compliance, Product, Finance and Sales.
• Identify account expansion opportunities and present to senior and C-level stakeholders.

Required profile

• Bachelor's degree in Business or equivalent.
• Minimum of 5 years of working experience.
• Preferably 2+ years in account management or client success roles.
• Proven experience managing accounts for multinational corporations, with a strong understanding of MNC structures and escalation matrices.
• Comfortable managing priorities across APAC and engaging stakeholders from EMEA, US and LATAM; prior regional exposure preferred but not mandatory.

Required skills

• Exceptional interpersonal and communication skills, with experience engaging C-level executives across countries and cultures.
• High problem-solving ability and strategic thinking.
• Use of Salesforce for documenting customer activity.

What we offer

• A competitive salary package.
• Remote work setup.
• Culture programs such as FA Cares volunteering, the Mentorship Advantage Program and the SOAR manager development program.