Customer Support Assistant – Administrative & Logistics Lead

About the role

The Customer Support Assistant provides high‑level administrative, logistical and operational support to the regional Customer Support team and its Head. The role ensures smooth daily workflows, strict compliance, and effective collaboration across the team.

Key responsibilities

• Coordinate and manage strategic meetings and events, including Executive Review, Senior Management and weekly operations meetings.
• Plan and execute travel itineraries for senior leaders, ensuring cost‑effectiveness and policy compliance.
• Maintain administrative databases (KYC, Customer Master, Return to Service) and produce high‑quality reports and presentations.
• Oversee corporate gifting procurement, ensuring alignment with ethics and budget guidelines.
• Gatekeep calendars, filter low‑value meetings and protect time for deep work.
• Design and run team‑building, off‑site and recognition initiatives to sustain morale.
• Identify bottlenecks and recommend workflow automation tools or macros.
• Pre‑screen and reconcile travel and expense claims before final approval.
• Facilitate onboarding for new hires, handling IT provisioning and access rights.
• Act as first point of contact during operational emergencies, routing critical information to directors.

Required profile

• Minimum diploma in Business Administration or equivalent.
• 3+ years experience supporting senior leadership with calendar and logistics management.
• Proficiency in Google Workspace and digital collaboration tools (Teams, Zoom).
• Experience planning itineraries, visas and enforcing travel/expense policies.
• Ability to maintain complex admin databases (e.g., Salesforce or KYC data) and draft polished reports and slide decks.
• Excellent written and verbal communication with global cross‑functional teams.
• Background in a regulated, technical or global sector such as aerospace, manufacturing or enterprise tech.
• Knowledge of corporate compliance protocols related to procurement, budgeting and gifting ethics.

Required skills

• Google Workspace
• Microsoft Teams
• Zoom
• Salesforce (or comparable KYC database)
• PowerPoint/slide‑deck creation