Data Center Technician (DCO Tech 3)

About the role

AWS is looking for a Data Center Technician to join its expanding Infrastructure Operations team. The role covers the on-site management of the hardware lifecycle of the IT infrastructure in large-scale high-density data centers, including server rack installation, hardware break-fix, troubleshooting and responding to emergent situations. It involves a 24x7 shift rotation.

Key responsibilities

• Work as part of the Operations team, maintaining and upkeeping data center infrastructure
• Install server racks, fix hardware components and troubleshoot network issues
• Be the first line of contact for hardware troubleshooting and technical issues, meeting SLAs on assigned trouble tickets
• Perform on-call duties and take part in scheduled maintenance and change management
• Take part in team meetings for metric analysis and daily/weekly goals
• Follow departmental safety and security policies and procedures
• Contribute to documentation through root cause analysis and process improvement, and train less experienced team members
• Maintain tidiness in operation areas

Required profile

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ year of computer networking experience
• High school or equivalent diploma
• Preferred: ability to deal effectively with customers during problem resolution and to work well under pressure

What we offer

• Diverse team with mentorship and career growth resources
• Flexibility and work-life balance
• Inclusive team culture with affinity groups and inclusion events