Desktop IT Support Engineer

About the role

This role covers the maintenance and support of IT peripherals and end-user IT requests, with onsite, remote and standby support at the client's premises. It is offered on a 5-day work week.

Key responsibilities

• Maintain IT peripherals, including backup and recovery.
• Set up, install, reinstall or migrate IT peripherals, and relocate them within the premises.
• Provide onsite support at the client site, remote support by phone and email, and standby support.
• Handle end-users' IT requests and troubleshoot hardware and software issues.
• Administer user profiles and install and configure software according to the customer's standards.
• Interface with maintenance vendors (e.g., IBM, HP, Microsoft) for problem reporting, place service calls and follow up until resolved.

Required profile

• ITE diploma in IT or equivalent.
• At least 1 year of experience in the IT field.
• End-user support experience preferred.
• Customer service, communication and teamwork skills; able to work under pressure in a fast-paced environment.

Required skills

• Basic networking support.
• Support in the OS platform.

What we offer

• Renewal contract with benefits (AL, MC, medical claims).
• Permanent role offer.