Desktop Support Analyst

About the role

We are looking for a proactive Desktop Support Analyst to provide L2/L3 assistance across end‑user computing, Microsoft 365, cloud and hybrid infrastructure, networking, and security technologies. You will be the first point of contact for hardware and software issues, ensuring rapid resolution and a smooth user experience.

Key responsibilities

• Deliver L2/L3 support for desktops, laptops, peripherals, and related software.
• Diagnose, troubleshoot, and resolve hardware and software incidents promptly.
• Install, configure, and maintain operating systems (Windows/macOS), Microsoft 365/O365 suite, and network components.
• Collaborate with internal teams and external vendors to resolve complex technical problems.
• Assist in the setup and deployment of new IT equipment.

Required profile

• Excellent English communication skills and a friendly, customer‑focused attitude.
• Proven experience in desktop support or a similar IT role, preferably within a corporate environment.
• Strong analytical and problem‑solving abilities.
• Proactive mindset with a drive to streamline processes and improve user experience.

Required skills

• Microsoft 365 / O365 Suite
• Windows and macOS operating systems
• Hardware troubleshooting and peripheral configuration
• Networking fundamentals
• Cloud and hybrid infrastructure basics
• Security‑related technologies