Dining Reservations Executive

About the role

The Dining Reservations Executive at Four Seasons Hotel Singapore manages reservation enquiries across all hotel restaurants and bars, responding to guests and partners by phone, email and online platforms. The role promotes the hotel's dining offerings, coordinates reservations and private dining room availability, and helps forecast seating occupancy and revenue for special events.

Key responsibilities

• Manage and oversee dining reservations for all hotel restaurants and bars across phone, email and online booking systems
• Handle enquiries from in-house guests, city diners and referral networks professionally
• Promote dining concepts and identify revenue opportunities through reservation management and upselling
• Coordinate Private Dining Room bookings and monitor availability
• Support forecasting of seating occupancy and revenue for special events and peak periods
• Work with Marketing and Public Relations on restaurant promotions and keep availability accurate across channels such as OpenTable
• Provide operational support to the festive desk and Food & Beverage operations when needed

Required profile

• Diploma in Hospitality Management or equivalent preferred
• At least 1 year of experience in customer service or call centre, preferably in hospitality/F&B
• Positive attitude and professional manner with guests
• Strong understanding of the restaurant concept, positioning, layout and basic hotel information
• Flexibility to work rotating shifts, including weekends and holidays
• Previous experience at Four Seasons or another top luxury group is an advantage

What we offer

• Career growth opportunities and best-in-industry training
• Complimentary stays at Four Seasons properties (availability-based) with discounted meals
• Paid holidays and vacation
• Dental and medical/life insurance
• Employee service awards, birthday gifts and annual social and sporting events
• Complimentary meals in the employee restaurant