Director, Commercial Operations & Strategy

About the role

Foodpanda is looking for a strategic, execution-driven Director, Commercial Operations & Strategy to lead the transformation of its commercial workflows and drive scalable growth across all Pandora countries. The role sits at the intersection of operations, technology and commercial strategy, empowering commercial teams with efficient tools, robust processes and AI-driven insights. It is a regional leadership position responsible for designing and driving programs adopted across multiple markets, requiring strong stakeholder management to balance regional consistency with local flexibility.

Key responsibilities

• Manage commercial operations teams (long-tail account management, telesales) across all Pandora countries, working through local teams, the centre of excellence and outsourced partners.
• Build strong SOPs and processes to ensure operational efficiency, consistency and scalability.
• Own the vendor health strategy, from acquisition to retention, to keep the merchant ecosystem healthy.
• Lead commercial operations AI transformation, adopting intelligent automation tools such as predictive analytics and intelligent workflows.
• Own and deliver strategic projects affecting commercial performance, working with Product, Tech, Data and local markets.
• Define KPIs to measure the impact of operational improvements and AI initiatives, and act as a change agent for new tools and processes.

Required profile

• 10-12 years of experience in commercial operations, strategy, business process automation or a similar role, ideally in high-growth tech, e-commerce or marketplaces.
• Deep understanding of sales and account management, telesales, vendor health lifecycle, operational processes, metrics and workflows.
• Familiarity with AI integration and modern commercial tech stacks, with a track record of leading automation and transformation programs.
• Proven leadership experience influencing across functions and managing large distributed operational teams.
• Analytical, data-driven, entrepreneurial, able to thrive in ambiguity and manage stakeholders.

What we offer

• Global career development and a competitive compensation package including equity.
• Relocation support and visa sponsorship.
• Flexible work and a diverse, inclusive culture.