Director, Customer Partner Success

About the role

Ripple is looking for a highly motivated and experienced Director to join its Customer Partner Success (CPS) team in Singapore. You will help maintain and grow Ripple's client base across its digital assets solutions for financial institutions, businesses, governments and developers, including Payments, Custody, Stablecoins and Tokenization. The CPS team sits within the Sales function and is central to the customer growth strategy.

Key responsibilities

• Act as the main contact for Ripple's most valued clients, especially global and regional financial institutions such as banks and asset managers, ensuring their satisfaction and addressing business and technical concerns.
• Build and nurture strong relationships with key decision-makers in client organisations; a strong network across payments and capital markets in Southeast and East Asia is a plus.
• Advocate for clients throughout the Ripple ecosystem and encourage cross-functional collaboration with Sales, Pre-Sales, Engineering, Product, Finance and Marketing.
• Focus on client retention and satisfaction, develop strategies to support organic client growth, and identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
• Conduct structured business reviews to assess client needs and provide tailored solutions.
• Negotiate contractual and commercial terms with clients while developing strong technical competence bridging blockchain technology and traditional finance.
• Help develop and streamline internal processes, represent Ripple at industry events when required, and bridge blockchain technology with traditional financial solutions.

Required profile

• 10+ years of experience in account or relationship management within financial services or technology.
• Proven experience in capital markets or payments, or a related field.
• Experience overseeing delivery of complex financial or technology services to large institutions.
• Track record of turning established client bases into commercial opportunities.
• Deep understanding of blockchain technology and traditional financial services.
• Excellent verbal and written communication, attention to detail, and a proactive, collaborative approach.
• Additional languages are advantageous.

What we offer

• Competitive salary, bonuses and equity.
• Benefits covering physical and mental healthcare, retirement, family forming and family support.
• Professional development budget, mobile phone stipend, R&R days, generous vacation and parental leave policies.
• Catered lunches, fully-stocked kitchens and wellness programming.
• Flexible in-office collaboration (about 10+ days a month).