Director, Customer Success APAC

About the role

Check Point, a global cybersecurity vendor, is looking for an experienced Director of Customer Success to lead and grow its Customer Success organization across Asia Pacific. You will drive customer value, adoption, retention and expansion while building a high-performing regional team, working closely with APAC leadership and global teams. The role combines technical credibility, commercial awareness and strong people leadership.

Key responsibilities

• Lead and develop the APAC Customer Success organization, execute the regional strategy and recruit, coach and retain talent.
• Serve as executive sponsor for strategic customers, build relationships with CISOs and CIOs, and lead escalation coordination between Support, Engineering, Services and account teams.
• Drive retention, renewal readiness and expansion opportunities with Sales and Renewals, using customer health insights to mitigate risks.
• Collaborate with Product Management, Engineering, Support, Professional Services and Marketing, and work with account teams and partners.
• Set and monitor regional KPIs, dashboards and business reviews, and ensure customer action plans have clear owners and follow-through.

Required profile

• 10+ years in Customer Success, Account Management, Professional Services, Technical Sales or similar customer-facing roles.
• 5+ years leading geographically distributed teams.
• Enterprise customer experience in cybersecurity, networking, cloud or enterprise software.
• Experience in a highly matrixed global organization and in complex, mission-critical environments.
• Willingness to travel regularly across APAC.

Required skills

• Strong understanding of cybersecurity technologies and enterprise infrastructure.
• Experience with customer success platforms, CRM systems and customer health frameworks.
• Clear communication, presentation and negotiation skills; analytical skills.