Director, Local Shops

About the role

Foodpanda, part of the Delivery Hero Group, is looking for a Director of Local Shops to lead its partner-powered quick commerce vertical across Asia, Europe and Turkey. The role covers the three brands foodpanda, foodora and yemeksepeti, sets the strategy and owns the commercial agenda with retail partners, leads a regional team and works closely with country teams to grow the vertical.

Key responsibilities

• Own the vertical strategy and roadmap, including the KPI framework and portfolio of initiatives
• Be accountable for growth and unit economics, steering performance through business reviews
• Build senior relationships with regional strategic retail partners on joint business plans, terms, assortment, pricing and monetisation
• Guide country commercial teams on sales, account management, category management and monetisation
• Own operational excellence: partner store execution, handover to riders, delivery performance and customer experience metrics
• Build playbooks, tooling requirements and best practices, and lead a regional team across commercial and operations
• Work with product, data, logistics, marketing and finance, and report regularly to senior management

Required profile

• 10+ years of professional experience, including 3-5 years leading a business unit, vertical or P&L
• Leadership of commercial and operational teams, including managing managers and key accounts
• Experience in B2B account management or joint business planning with large retailers or marketplaces
• Proven track record of operational performance in retail, e-commerce, logistics or on-demand environments
• Fluent English; other regional languages are a plus; willingness to travel across the region

Nice to have

• Background in retail operations, supply chain or last-mile logistics
• Exposure to management consulting, strategic project management or business development
• Familiarity with CRM tools such as Salesforce and data analytics platforms