Director of Product, AI & Agent

About the role

OKX, a leading crypto exchange and developer of OKX Wallet, is hiring a Director of Product, AI & Agent to own its full AI product agenda. The role covers two directions: an outward-facing crypto-native AI assistant that helps users onboard, trade, stay informed and get support, and inward-facing agentic systems that make operations intelligent, auditable and scalable. It is a single role with a unified mandate.

Key responsibilities

• User-facing AI: lead the strategy and execution of the conversational AI assistant, defining what the product is, how it earns user trust and how it deepens over time.
• Operational AI & agent systems: own the agentic AI roadmap for compliance, risk, fraud and operations, turning high-leverage workflows into agent-driven systems with traceable, regulatorily defensible outputs.
• AI platform: own the product design of shared infrastructure powering both mandates, including orchestration, evaluation, safety architecture and the governance layer that makes AI products configurable and auditable across markets.

Required profile

• 12+ years in product and technology, with 5+ years in a senior leadership role owning technically complex products at scale.
• Proven track record shipping conversational or agentic AI products as the owner, not a contributor.
• Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation and safety design.
• Experience in regulated environments where auditability and explainability are hard requirements.
• Fluency in English and Mandarin; executive-level communication.
• Nice-to-have: background in crypto, fintech or financial services at global scale; graduate degree in a technical field; experience with successful conversational or agentic AI products.

What we offer

• Competitive total compensation package.
• L&D programs and education subsidy.
• Team building programs and company events.
• Wellness and meal allowances.
• Healthcare schemes for employees and dependants.