Enterprise Account Manager

About the role

Meltwater is looking for an Enterprise Account Manager to manage, renew and grow its enterprise accounts after the transition from the Enterprise Net New team. The role works closely with Renewals Representatives and the Customer Success team to retain clients, negotiate pricing terms and expand revenue within existing accounts. The position starts in January 2027.

Key responsibilities

• Manage, renew and grow assigned accounts following the transition from the Enterprise Net New team.
• Work with Renewals Representatives to secure account retention and negotiate pricing terms.
• Create custom account plans and strategies to improve retention and drive expansion.
• Identify and pursue upselling and cross-selling opportunities.
• Collaborate with Customer Success to increase engagement and solution adoption.
• Nurture strong relationships with key accounts and monitor usage patterns to inform renewal and expansion strategies.
• Run proactive sales tactics to counter competitive threats during renewals.

Required profile

• Bachelor's degree or higher preferred.
• Minimum 4 years of account management experience, with expertise in account management, growth and renewals, ideally in software or SaaS.
• Proven ability to build and run account plans aligned with customer objectives.
• Excellent written and verbal English; able to work legally in the country of hire.
• Open to a hybrid schedule with 3 days in the office per week.

What we offer

• Flexible paid time off and comprehensive health insurance with an annual health check.
• Discounts on selected restaurants and shops through a food delivery partner.
• Employee assistance programmes covering mental health, legal, financial, wellness and behaviour.
• Complimentary CalmApp subscription for you and your loved ones.
• Family leave programme that grows with tenure.
• Ongoing professional development opportunities.