Executive Administration – Retail & Office Support

About the role

The Executive Administration professional supports both retail and office functions by handling administrative tasks, coordinating operational processes, and ensuring smooth day‑to‑day operations. Working closely with the Retail Operations team, this role helps maintain high standards of customer service and internal efficiency.

Key responsibilities

• Manage customer enquiries, feedback and complaints via phone, email and other channels.
• Collaborate with the Retail Team to process operational requests and resolve service issues.
• Ensure compliance with company policies, operational procedures and service standards.
• Process office and frontline operational requests, claims and payment matters.
• Prepare monthly headcount and target reports for StoreForce.
• Oversee general office administration, including supplies, vendor coordination and record keeping.
• Arrange meetings, appointments, events and internal communications, capturing minutes and follow‑up actions.
• Organise business travel and logistics as needed.
• Raise purchase requests, manage purchase orders, invoices and vendor relationships.

Required profile

• Minimum 2 years of experience in administrative or retail operations support, preferably in a retail environment.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent organizational abilities, attention to detail and capacity to multitask in a fast‑paced setting.
• Customer‑service orientation and ability to build effective relationships with internal and external stakeholders.
• Self‑motivated, responsible and adaptable with a positive attitude.

Required skills

• Proficiency in Microsoft Excel
• Proficiency in Microsoft Word
• Proficiency in Microsoft PowerPoint