Executive / Manager, EUC & Digital Workspace

About the role

Thousands of colleagues across NTUC and its supported organisations rely on laptops, mobile devices, Microsoft 365 and meeting rooms to do their work. As part of the End-User Computing (EUC) & Digital Workspace team, you will help keep these services running smoothly and improve them over time. You will work alongside experienced team members, internal teams and service partners, supporting the planning, delivery and improvement of digital workplace services. The role suits both fresh graduates and professionals with 2 or more years of experience, with scope matched to experience and on-the-job mentoring and training.

Key responsibilities

• Support the day-to-day running and improvement of workplace services, including laptops, mobile devices, Microsoft 365 and meeting-room technologies.
• Administer and support Microsoft 365 services such as Teams, SharePoint, OneDrive and Exchange Online.
• Assist with endpoint and mobile-device management (e.g. Microsoft Intune and Windows Autopilot), including setup, software deployment, patching and compliance policies.
• Coordinate the device lifecycle, from deployment and refresh to inventory tracking, recovery and secure disposal.
• Work with HR, Cybersecurity and service operations so staff joining, moving or leaving have the right accounts, devices and access.
• Coordinate with service providers on office and meeting room support, follow up issues and track service levels.
• Create and update user guides, knowledge articles and operating procedures.
• Analyse service tickets, user feedback and device data to spot recurring issues and suggest improvements.
• Contribute to projects such as device refreshes, platform upgrades, office moves and new collaboration tools, including testing, communications and training.
• Keep asset and software licence records accurate and support audit and compliance activities.

Required profile

• Degree or diploma in Computer Science, Information Technology, Information Systems or a related discipline; fresh graduates are welcome.
• Candidates with 2+ years of experience in IT support, EUC, Microsoft 365 or a related area may be considered for a more senior appointment.
• Familiarity with Windows, Microsoft 365 or mobile devices, from work, internships, school projects or personal interest.
• Customer-focused attitude, good communication and organisation skills, and an analytical, problem-solving mindset.

Required skills

• Good to have: hands-on exposure to Microsoft Intune, Windows Autopilot, Teams Rooms or Microsoft 365 administration.
• Good to have: IT service desk or ITSM experience, or awareness of ITIL practices.
• Good to have: involvement in a technology rollout, device refresh or office move; basic awareness of PDPA, cybersecurity and IT governance; relevant certifications (e.g. Microsoft 365, Intune, ITIL Foundation).

What we offer

• Broad exposure to enterprise EUC and Microsoft 365 in a multi-location organisation.
• Mentoring from experienced team members and support for training and professional certifications.
• Opportunity to grow into larger responsibilities, including project and vendor management.