Executive, Programme (Intergenerational & Volunteer Programmes)

About the role

NTUC Health, a provider of senior day care, home care, nursing homes and family medicine services in Singapore, is looking for an Executive, Programme to plan, coordinate and run its inter-generational (IG) and volunteer programmes. The role also supports the programmes team in centre activities, helps improve the experience of seniors, and contributes to quality and safety work, including secretariat support for the Quality Assurance Committee.

Key responsibilities

• Coordinate, plan and support centres' regular IG and volunteer programmes, maintain and establish new partners, and keep partners and volunteers informed of ground needs
• Plan and organise volunteer engagement activities and annual events within budget, and help design new collaborative programmes
• Support senior day care programmes such as Fun with Friends, including administrative and logistical support and expenditure tracking
• Run assessments and surveys of stakeholders, track progress, and assist in internal and external audits
• Maintain attendance records, the volunteers and partners database, programme documentation, and budget and expense records; submit quotations and invoices to finance
• Research quality management best practices, propose new practices, monitor regulatory changes, and develop dashboards and reports on quality and safety KPIs
• Prepare communication materials, organise quality and safety events, and support the Quality Assurance Committee with agendas, minutes and reports
• Coordinate Quality Safety Leadership Walks across facilities, document findings and follow up on action plans
• Assist in outreach and networking events to recruit new stakeholders

Required profile

• Diploma in social service or a related discipline
• Experience in volunteer management and community engagement (eldercare and healthcare experience is an added advantage)
• Comfortable working with people with dementia and running group sessions
• Willingness to travel to centres island-wide
• English, Mandarin and dialects spoken is an added advantage

Required skills

• Proficiency in Google Workspace G Suite and MS Office
• Strong verbal and written communication and interpersonal skills
• Able to work independently and as part of a team