Facilities Coordinator - Business Support

About the role

JLL is seeking a proactive, service-oriented Facilities Coordinator to support the Facilities Manager and Soft Services Manager in the day-to-day management of workplace operations and soft services. The role coordinates facilities-related administrative, operational and vendor management activities to keep the workplace safe, efficient and well maintained, while supporting service delivery standards, amenities, sustainability initiatives and compliance with company, client and regulatory requirements. The position is on-site in Singapore.

Key responsibilities

• Support daily operations of Facilities and Soft Services, ensuring compliance with health and safety, environmental, company and client requirements.
• Coordinate workplace amenities such as lockers, pantry services, coffee machines, water coolers, uniforms, pest control, waste management, mailroom and carpark operations.
• Manage pantry consumables and office supplies, including ordering, receiving, inventory monitoring and stock takes.
• Support vendor management so services meet contractual obligations, service standards and client expectations.
• Inspect common areas, public walkways, external areas and vendor works, identify service gaps and coordinate corrective actions.
• Track and follow up Helpdesk and Corrigo requests to close them within agreed service levels.
• Assist with permit applications and support reviews of Risk Assessments, Method Statements and permit-to-work documentation.
• Coordinate invoice submissions and corrections with vendors, raise Purchase Orders and Goods Receipts, and track outstanding items.
• Prepare monthly Soft Services reports with operational updates, KPI tracking and service performance.
• Maintain filing systems for contracts, invoices, reports and facilities documentation, and support meetings, events and conferences including catering arrangements.
• Promote sustainability initiatives such as recycling, waste reduction and energy conservation, and build good relationships with stakeholders and vendors.

Required profile

• Diploma or degree in Facilities Management, Building Management, Business Administration, Hospitality or a related discipline.
• Minimum 2-3 years of relevant experience in facilities management, soft services, workplace operations or a similar environment.
• Good understanding of facilities operations, vendor coordination and workplace services.
• Strong communication and interpersonal skills, and ability to manage multiple tasks in a fast-paced environment.
• Class 3/3A driving licence required.

Required skills

• Proficiency in Microsoft Office, especially Excel, Word and Outlook.
• Preferred: experience with Corrigo or similar helpdesk platforms, permit-to-work processes, invoice processing, POs and GRs, event coordination, sustainability programmes and documentation management.