Forward Deployed Engineer - Merchandising

About the role

RELEX Solutions builds supply chain and retail planning software used by retailers, wholesalers and manufacturers to forecast demand, plan inventory and decide what goes where across stores, warehouses and factories. As a Forward Deployed Engineer you work embedded with one customer, applying the full RELEX platform to their operation. You own delivery from discovery to go-live, prove the value created and feed learnings back into the product. This is a field role, working on-site with customers, solo or in pairs, on high-visibility problems for weeks at a time.

Key responsibilities

• Scope pilots, set go/no-go criteria and run the stakeholder side yourself, from operational users to IT and supply chain leadership
• Challenge requirements until you and the customer agree on what they need
• Write and ship production code: configuration, extensions, integrations and Plan Plugins, reviewed and tested, including code built with AI agents
• Apply machine learning in the customer's live operation: forecasting, optimisation and automated decisions
• Work around customer data that arrives late, incomplete or wrong
• Measure outcomes against the customer's baseline and explain the business case to a store manager or CFO
• Be the first point of contact when something breaks
• Identify growth opportunities and prototype capabilities learned in the field for Product Engineering

Required profile

• You write and ship production code yourself; the role is not for someone who specs work for others to build
• Applied machine learning in production (forecasting, optimisation or automated decisions), beyond a notebook
• Experience working directly with enterprise customers in a technical or solutions role
• Fluent English and professional fluency in the local business language
• Supply chain or retail knowledge is a plus; hiring is engineering-first

Required skills

• Cloud (GCP and Cloud Run, or AWS or Azure equivalents)
• SQL and data modelling
• Data pipelines and API integration
• AI coding tools such as Claude Code

What we offer

• Ownership and autonomy in a flat structure
• A career track from Associate to Lead FDE, based on delivery across engagements
• Direct, measurable impact on how customers run their supply chain
• Travel of 30%+ in peak periods, including several consecutive weeks on-site during bootcamp and go-live, sometimes at short notice; on-call rotation during deployment weeks
• Relocation after around 6 months of onboarding may be on the table, depending on customer assignment

Hiring involves an application with CV and questions on travel and right to work, an Alva Labs assessment, a recruiter screen, a hiring manager interview, a business case presentation and a live coding session.