Front Office Executive – Hotel Front Desk

About the role

The Front Office Executive is the first point of contact for guests at Hilton Singapore Orchard. You will welcome visitors, manage check‑in and check‑out processes, and ensure a smooth, courteous experience throughout each stay.

Key responsibilities

• Register guests by entering and retrieving data from the hotel’s computer system, confirming room rates and occupancy.
• Promote Hilton Honors membership and deliver personalized service to members.
• Handle guest payments, vouchers, traveller’s checks and other forms of payment accurately.
• Answer telephone and email inquiries promptly, relay messages, and manage mail, packages and special items for guests.
• Record and resolve guest complaints, conducting research to find effective solutions.
• Assist with special requests, coordinate with other departments, and support the Executive Lounge team.
• Maintain calm and alertness during emergencies or high‑traffic periods.
• Participate in training sessions and contribute ideas for service improvements.

Required profile

• Strong understanding of departmental objectives and teamwork.
• Excellent communication skills with a friendly, clear speaking voice.
• Ability to remain calm under pressure and handle emergency situations.
• Attention to detail when managing guest accounts and payments.
• Willingness to learn and apply hotel standards through training.

Required skills

What we offer

• Opportunity to work in a prestigious international hotel brand.
• Dynamic team environment with continuous learning and development.
• Exposure to both Front Desk and Executive Lounge operations.