Front Office Manager – Hotel Operations

About the role

The Front Office Manager leads all front‑office functions at Moxy Singapore Clarke Quay, ensuring seamless guest arrival and departure experiences while driving team performance and financial results.

Key responsibilities

• Oversee Bell staff, switchboard, front desk, guest services and retail/gift‑shop operations.
• Direct day‑to‑day front‑office activities, maintaining service standards and guest satisfaction.
• Lead, coach and recognize a diverse team, fostering collaboration and accountability.
• Monitor and achieve performance, budget and team goals.
• Handle employee scheduling, fill in for absent staff, and ensure smooth operations.
• Maintain open communication with staff, set clear expectations and celebrate successes.

Required profile

• High school diploma or GED with 4 years of guest‑services/front‑desk experience, OR a 2‑year degree in Hospitality, Business Administration or related field with 2 years of experience.
• Strong interpersonal and communication abilities.
• Demonstrated integrity, honesty and sound business judgment.
• Proven ability to lead, motivate and develop teams.

Required skills