Guest Service Officer

About the role

The Guest Service Officer provides front‑line hospitality support, ensuring every guest receives attentive, professional service. This position requires a polished appearance, strong communication, and the ability to make effective decisions in a fast‑paced hotel environment.

Key responsibilities

• Greet and assist guests, addressing inquiries and special requests promptly.
• Handle cash transactions, process payments, and maintain accurate records of US currency and exchange rates.
• Operate basic office equipment such as telephones, computers, and copy machines.
• Maintain a high standard of professional appearance and demeanor at all times.
• Collaborate with department heads and shipboard employees to resolve issues and negotiate solutions.
• Identify opportunities to add value to guest experiences and enhance the department’s reputation.

Required profile

• Minimum one year of experience in a customer‑contact role within the hotel or related industry.
• At least one year of cash‑handling experience with knowledge of US currency.
• High school diploma or equivalent preferred.
• Fluency in English and Mandarin, both written and spoken.

Required skills

• Cash handling
• Operation of basic office equipment

What we offer

• Opportunity to work in a dynamic hospitality environment.
• Professional development and training.