Head of Alternatives Operations, Singapore & Hong Kong, Managing Director

About the role

State Street's Alternative Investment Solutions (AIS) provides administrative fund services to Alternative Investment Funds and clients, including hedge funds, private equity and real assets funds, across 13 countries. It is seeking a senior leader to run Alternatives Operations across Singapore and Hong Kong, with accountability for hedge fund and private markets servicing spanning Fund Accounting, Alternatives Middle Office and Investor Services. The role reports to the Alternatives EMEA & APAC COO and is accountable for service quality, operational resilience, risk and control, productivity, talent development and client outcomes.

Key responsibilities

• Lead the Alts operations teams in Singapore and Hong Kong, covering hedge fund and private markets servicing across Fund Accounting, Middle Office and Investor Services.
• Shape an integrated operating model across the two locations that strengthens accountability, simplifies governance and supports scalable growth.
• Collaborate with regional business and product leadership on strategic growth and commercial opportunities.
• Lead transformation across technology, process, data, controls and organizational design, with a focus on service excellence and efficiency.
• Own daily operations such as NAV production, trade lifecycle and investor servicing, including oversight of vendor-supported activities.
• Act as the senior escalation point for operational matters, client priorities, service performance and new business readiness.
• Strengthen risk and control, meet regulatory expectations and drive productivity and continuous improvement.
• Build partnerships across business, product, client service, technology, risk, finance and regional leadership teams, including global operations hubs.
• Develop a diverse leadership bench through talent development, succession planning and performance management.
• As Managing Director: champion client outcomes, ensure timely and controlled NAV, financial and investor reporting, convert performance insights and risk indicators into action plans, maintain regulatory compliance and operational risk management, lead business continuity planning, and identify automation and standardization opportunities.

Required profile

• Bachelor's degree required; finance, accounting, economics, business management or a related discipline preferred.
• 15+ years of financial services experience, including senior leadership of large-scale, multi-location operations teams.
• Proven business unit management experience with complex institutional clients.
• Extensive experience delivering fund accounting, financial reporting and/or alternative investment servicing across hedge funds and private markets.
• Excellent written and spoken English, with strong interpersonal, negotiation and relationship management skills.