Head of Commercial, ShopBack Pay

About the role

ShopBack Pay is looking for a Head of Commercial in Singapore to take full ownership of the business, from pilot to market leader. This is not a sales manager running a team: the role carries direct P&L accountability and runs the sales, marketing and operations organisation, with the mandate to build merchant partnerships that shift the market.

Key responsibilities

• Own the full P&L of ShopBack Pay in Singapore, driving growth, strategy and the bottom line
• Build the sales, marketing and operations organisation, including hiring, structure, performance and execution
• Develop merchant and partner relationships and the deals that make ShopBack Pay the default way people pay
• Drive omnichannel growth in close collaboration with regional stakeholders and local online business heads
• Lead, mentor and grow the team
• Stay ahead of industry trends, competitor moves and market opportunities
• Contribute to shaping ShopBack's broader culture

Required profile

• Proven experience scaling a payments, fintech or dine-out / F&B business in Singapore
• Track record of direct P&L ownership with results to back it up
• Deep online-to-offline sales leadership experience; a food or retail tech background is a strong plus
• History of building and leading lean, high-performing sales teams
• Strong network of merchant partners in food and retail
• Founder-grade ownership, grit and resilience

Required skills

• Use of AI tools such as Claude or Cursor to work faster and build smarter
• Online-to-offline sales leadership

What we offer

• Career growth opportunities
• A competitive compensation package based on performance
• An open, collaborative culture where feedback is valued