Home Print Quality Business Planner

About the role

The Principal Business Planner is a strategic partner to the Director of Home Print Quality, translating organizational priorities into measurable outcomes. The role covers business planning, operating cadence, performance management, executive communications and cross-functional alignment across product quality, customer experience, engineering, support and operations teams. It is a full-time position based in Singapore.

Key responsibilities

• Lead annual and quarterly business planning, goal setting and performance tracking for Home Print Quality.
• Own the organizational operating rhythm, including staff reviews, business reviews, leadership meetings, action tracking and executive updates.
• Develop executive-ready narratives, presentations, dashboards and decision briefs for senior leadership.
• Drive KPI governance and performance measurement across quality, customer satisfaction, product performance, support experience and operational excellence.
• Partner with Quality, Engineering, Customer Support, Product Management, Finance and Operations to align priorities and drive execution.
• Turn complex data into actionable business insights, recommendations and strategic choices.
• Identify emerging risks, dependencies and execution gaps and facilitate timely escalation and resolution.
• Support organization design, workforce planning, budget planning and strategic initiatives, and lead special projects on customer experience, quality and operational effectiveness.
• Mentor less-experienced staff and provide guidance on program management.

Required profile

• 10+ years of experience in business planning, strategy, program management, operations, consulting, finance or a related business function.
• Demonstrated ability to partner with senior leadership teams.
• Experience establishing KPIs, dashboards, business reviews and operating mechanisms.
• Track record of cross-functional alignment and delivery in highly matrixed organizations.
• Preferred: certifications such as Lean Six Sigma or ASQ, and familiarity with product quality, customer experience, engineering, support operations or technology businesses.

Required skills

• Strong analytical and problem-solving skills and experience building executive insights.
• Exceptional executive communication, storytelling and presentation skills.
• Business and financial acumen supporting strategic planning and investment decisions.
• Ability to manage ambiguity, balance competing priorities and drive execution independently.
• Experience using data and AI-enabled insights to improve business decisions.