HR Manager - APJ Region

About the role

Fiserv, a global leader in fintech and payments, is looking for an experienced HR Manager to act as a trusted advisor to business leaders across the APJ region. The role partners with management to develop and execute people strategies covering workforce planning, talent development and employee engagement, providing both strategic and operational HR support across multiple markets. It works closely with HR Centers of Excellence and covers the full employee lifecycle.

Key responsibilities

• Partner with business leaders to develop and execute people strategies aligned with business objectives and growth plans.
• Coach managers on talent management, employee engagement, performance management and workforce planning.
• Lead organizational design, restructuring, change management and business transformation initiatives.
• Manage employee relations matters, workplace investigations, disciplinary cases and conflict resolution in line with local employment laws.
• Work with HR Centers of Excellence (Talent Acquisition, Total Rewards, Learning & Development, HR Operations) to deliver integrated HR solutions.
• Drive talent reviews, succession planning, leadership development and retention strategies.
• Use HR metrics and workforce data to inform business decisions.
• Ensure compliance with local labour regulations, company policies and governance across the region.
• Organize employee engagement and CSR activities and support the end-to-end employee lifecycle, including onboarding, development, performance management and offboarding.

Required profile

• Native or business-level Japanese (written and spoken) is mandatory.
• Strong employee relations expertise, including investigations, organizational change and restructures.
• Strong business acumen and stakeholder management skills in a matrixed environment.
• Ability to work across multiple cultures, time zones and geographies.

Required skills

• Analytical and problem-solving abilities.
• Experience using HR data and HRIS platforms such as Workday.