Senior Manager, Global People Services & Solutions - Asia

About the role

Micron Technology is looking for a Senior Manager to lead the Asia Regional Services Hub for its Global People Services & Solutions (GPSS) function. The role translates the regional operating model into clear service ownership, delivery standards, capacity plans and operating routines, covering Talent Acquisition Services, Total Rewards Services and future regionalized service scopes across Singapore, Malaysia, Taiwan and other supported Asia countries.

Key responsibilities

• Define and manage service KPIs, SLAs, quality measures, productivity, capacity, turnaround time and customer experience outcomes.
• Ensure compliance with country requirements, Micron policies, data security, internal controls and audit-readiness standards.
• Lead service transitions into the regional hub, including knowledge transfer, hypercare and stabilization.
• Build and lead a high-performing regional team, including workforce and capacity planning, cross-training, skills development and succession capability.
• Simplify processes, strengthen SOPs and controls, and work with the GPSS AI Team and other functions to implement automation and AI-enabled improvements.
• Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language and cultural needs.
• Represent the hub in regional and global forums on operating model, service strategy and best practices.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Operations Management or a related field.
• At least 8 years of progressive experience in HR Operations, People Operations, HR shared services or similar, including at least 5 years of people leadership.
• Demonstrated experience leading regional or multi-country HR service operations, preferably in a shared-services hub.
• Proven track record of managing service transitions, operating-model change and large-scale operational transformation.
• Strong experience in service KPIs, SLAs, governance, risk management and stakeholder partnership.

Preferred experience

• Talent Acquisition Services, Total Rewards Services, onboarding or employee lifecycle.
• HR systems, case-management or service-management platforms, dashboards, workflow automation, self-service or AI-enabled improvements.
• Multiple Asian regulatory environments, languages and cultures.
• Continuous-improvement methodologies and use of operational data.