Incident Manager

About the role

Tangspac Consulting, a recruitment and consulting firm active in the financial services and technology sectors across Asia, is hiring a full-time Incident Manager in Singapore. The role manages and oversees the incident management process, coordinates with cross-functional teams and leads the incident management team.

Key responsibilities

• Manage and oversee the incident management process, ensuring timely resolution of incidents.
• Coordinate with cross-functional teams to identify, analyze and resolve incidents effectively.
• Develop and implement incident management strategies and procedures to minimize impact on business operations.
• Monitor incident trends and provide insights for continuous improvement of processes.
• Prepare and present incident reports to senior management, highlighting key issues and resolutions.
• Ensure compliance with industry standards and company policies in incident management activities.
• Lead and mentor the incident management team, fostering a culture of collaboration and excellence.

Required profile

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Minimum of 5 years of experience in incident management or a similar role within the IT industry.
• Proven leadership skills with experience in managing and developing teams.
• Excellent communication and interpersonal skills, and the ability to work collaboratively with cross-functional teams and stakeholders.

Required skills

• Strong understanding of ITIL processes and best practices.
• Excellent problem-solving skills and ability to work under pressure.

What we offer

• Competitive salary package with performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible working arrangements to promote work-life balance.
• Access to industry-leading tools and technologies.
• Supportive and inclusive company culture, with regular team-building activities and company events.