Insurance Strategy, Operations and Transformation (Senior Associate / AM)

About the role

KPMG in Singapore is looking for a Senior Consultant / Assistant Manager to join its Financial Services – Insurance Strategy, Operations & Transformation team. You will help leading insurers solve their most important strategy and transformation challenges, working on cases that reshape financial services institutions across Singapore and the wider Asia-Pacific region.

Key responsibilities

• Strategy and operations: conduct market research, benchmarking, data analysis, stakeholder interviews and workshop synthesis
• Prepare client-ready PowerPoint decks, Excel analysis, business cases, executive updates and steering committee materials
• Assess pain points and capability gaps across product, distribution, underwriting, new business, claims, servicing, finance, risk, compliance and technology
• Design future-state operating models, customer journeys, process improvements, governance models, KPIs, business requirements and implementation roadmaps
• Collaborate with senior client stakeholders and cross-functional teams across consulting, technology and deal advisory
• Transformation: support digital product development and management, and GenAI/AI-based solutioning focused on a specific business problem
• Deliver end-to-end transformation, including business analysis, requirement gathering, user stories, functional requirement documents, user testing, change management support and project management

Required profile

• 3 to 8 years of experience in consulting, insurance, banking, financial services, start-ups, transformation, operations, product development or technology-enabled change
• Exposure to strategy, distribution transformation, product launch, operating model design, process re-engineering, digital transformation, data, AI, automation, regulatory change or governance
• Experience in life insurance, health insurance, Singapore or APAC insurance markets is advantageous

Required skills

• Strong problem structuring, research, analysis and quantitative skills
• Excellent Excel and PowerPoint capability
• Ability to move beyond generic frameworks and apply design thinking and a practical approach
• Clear written and verbal communication, ownership mindset, attention to detail and resilience in fast-paced teams