IT Helpdesk Engineer

About the role

An IT Helpdesk Engineer position based in Kaki Bukit, working Monday to Friday from 9am to 6.30pm. The role covers PC support and troubleshooting for software and hardware, and handling user requests through the ticketing system.

Key responsibilities

• Handle PC support and troubleshooting for both software and hardware.
• Diagnose and resolve simple technical issues on printers, networks and servers.
• Identify and escalate situations requiring urgent attention.
• Resolve issues through the ticketing system on the first touch whenever possible.
• Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs).
• Participate in projects when required.

Required profile

• Diploma in Computer Sciences, Information Technology or a related field preferred.
• 1-2 years of experience in an IT Help Desk environment preferred.
• Excellent problem-solving, communication and interpersonal skills, patience, a customer-friendly attitude and the ability to work in a team.

Required skills

• Knowledge of computer hardware, software, printers and basic LAN/WAN troubleshooting, maintenance and service.
• Able to handle support by phone, email, TeamViewer and other channels.