IT Infrastructure Engineer

About the role

An organization based in Singapore is looking for a proactive, detail-oriented IT Infrastructure Engineer to manage and optimise its technical framework. The role suits someone with a background in systems administration, network security and hardware management, ensuring systems are scalable, secure and highly available. The work mode is office-based.

Key responsibilities

• Provide Level 1 and Level 2 end-user support for desktops, laptops, operating systems, productivity applications, printers and peripherals
• Troubleshoot hardware, software, network connectivity, access and remote-working issues
• Support infrastructure maintenance, system upgrades, migrations and technology refresh activities
• Handle device provisioning, software installation, account and access configuration, and onboarding and offboarding
• Support incident investigation and root-cause analysis, and work with vendors and service providers, including contract and vendor management

Required profile

• Preferably 3+ years of relevant experience in desktop support, end-user computing or IT infrastructure operations
• Strong Level 1 / Level 2 end-user support experience
• Relevant certifications such as CCNA, ITIL, Microsoft or CompTIA are advantageous

Required skills

• Networking: LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi and VPN
• Device provisioning, software installation and account configuration
• Endpoint and infrastructure security exposure