IT Infrastructure Engineer - L1/L2 End User Support

About the role

An IT Infrastructure Engineer is sought to manage, maintain and optimise the organisation's technical environment in Singapore, ensuring the stability, security and scalability of its systems. The role supports business operations and helps design solutions that drive digital transformation and keep critical services highly available. The work mode is office-based.

Key responsibilities

• L1/L2 end-user support covering desktops, laptops, operating systems, productivity applications, printers and peripherals
• Troubleshooting hardware, software, network connectivity, access and remote-working issues
• Supporting infrastructure maintenance, system upgrades, migrations and technology refresh activities
• Device provisioning, software installation, account and access configuration, and onboarding and offboarding
• Endpoint and infrastructure security, incident investigation and root-cause analysis
• Working with vendors, service providers and business users, including contract and vendor management

Required profile

• Preferably 3+ years of relevant experience in desktop support, end-user computing or IT infrastructure operations
• Strong L1/L2 end-user support experience
• Relevant certifications such as CCNA, ITIL, Microsoft or CompTIA are advantageous

Required skills

• Networking: LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi and VPN
• Hardware and software troubleshooting
• Account and access configuration