IT Infrastructure & Support Associate

About the role

A Singapore branch is looking for an IT Infrastructure & Support Associate to provide essential IT support and help manage and maintain the branch's IT infrastructure. The role suits someone with strong technical skills, good problem-solving ability and clear communication, in a dynamic, fast-paced environment.

Key responsibilities

• Provide first-line technical support for CIB applications, systems and infrastructure, keeping them available and performing well.
• Respond to and resolve support tickets and incidents quickly, minimising downtime and supporting business continuity.
• Help manage and maintain servers, networks and storage systems.
• Maintain accurate hardware inventories, including tracking, deployment and disposal.
• Work with the Asia Hub (Hong Kong) IT team, global IT teams, business units and external vendors.
• Take part in planning and executing system upgrades and migrations.
• Ensure systems and applications meet corporate security policies and regulatory requirements.
• Keep detailed documentation of systems, processes and procedures.
• Train and support end users where applicable, and run periodic business continuity drills and maintain the Business Continuity Plan.

Required profile

• Background in Computer Science, Information Technology or a related field.
• Minimum 3-5 years of experience in IT support or a similar role, preferably in financial services.
• Excellent verbal and written English; Mandarin is a plus.
• Preferred: relevant IT certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ITIL or CCNA, and experience in a global organisation.

Required skills

• Networking, servers, storage and databases
• Cybersecurity basics
• Strong analytical and troubleshooting skills