IT Manager (NEC - Hospitality Systems)

About the role

The NTU Office of Commercial and Auxiliary Services (OCAS) manages commercial real estate, hospitality (including the Nanyang Executive Centre, NEC) and auxiliary services on the NTU main campus. The NEC is a 150-room hotel offering corporate training, retreats and private events. An experienced, service-oriented IT manager is sought to oversee system operations, integrations and technology enablement during the NEC's ongoing refurbishment and leading up to its full opening.

Key responsibilities

• Systems administration and operation: partner with NEC's Brand IT Team and NTU's Centre for IT Services to design and maintain a resilient network, oversee daily operation of PMS, POS, CRS, telecom, internet and back-office systems, manage servers, backups and network configurations, and monitor performance to minimise downtime.
• User support and training: maintain functional documentation, SOPs and training materials, provide troubleshooting support, coordinate user access and password controls, and deliver staff training and cybersecurity awareness.
• Cybersecurity and data protection: enforce data security protocols, antivirus measures and access controls, ensure PDPA compliance, and keep systems patched.
• Vendor and contract management: liaise with external vendors, review IT service contracts, evaluate new technology solutions and recommend them to management.
• Project implementation: turn business needs into system requirements, lead system upgrades, software implementations and third-party integrations, and support events, conferences and new operational setups.
• Budgeting and asset management: prepare and manage the annual IT budget, maintain an inventory of hardware and software licenses, and schedule preventive maintenance and equipment replacement.

Required profile

• Degree in Computer Science, Computer Engineering, Software Engineering or a related discipline.
• Minimum 6 years of relevant IT experience, with a significant part supporting PMS systems in the hospitality industry.
• Hands-on experience with Opera integrations and expertise in hospitality system integrations, especially Oracle Opera PMS and interface management.
• Familiarity with hospitality IT standards and third-party solutions, and proven ability to liaise with user departments and vendors.

Required skills

• Network administration (LAN/WAN, wireless setups, firewalls)
• Strong troubleshooting, issue-tracking and documentation skills

The appointment title is commensurate with prior experience; only shortlisted candidates will be notified.