IT Service Desk (Max Budget - SGD 2900)

About the role

We are looking for a tech‑savvy individual to join our team as an IT Service Desk professional. You will be the first line of support, providing prompt assistance to users and ensuring smooth operation of hardware, software, and network services.

Key responsibilities

• Provide first‑level technical support for hardware, software, and network issues.
• Log, track, and resolve service requests using ticketing systems.
• Respond promptly to user queries via phone, email, or in person.
• Escalate complex issues to relevant teams when necessary.
• Assist with troubleshooting and system maintenance tasks.
• Document solutions and update knowledge‑base articles.

Required profile

• Minimum 1 year of experience in IT support or a related field.
• Strong communication and interpersonal skills.
• Familiarity with Windows OS, MS Office Suite, and common IT tools.
• Ability to prioritize tasks in a fast‑paced environment.
• Customer‑focused mindset with problem‑solving abilities.

Required skills

• Windows operating system.
• Microsoft Office Suite.
• Ticketing system usage.
• Hardware troubleshooting.
• Software troubleshooting.
• Network troubleshooting.