IT Support Specialist III

About the role

We are looking for a dedicated Technical Support Specialist to join our End User Support team. You will provide both on‑site and remote assistance for internal users, ensuring a seamless technology experience across hardware, software, and connectivity.

Key responsibilities

• Identify, triage, troubleshoot, diagnose, and resolve complex technical issues via in‑person, phone, chat, and email.
• Troubleshoot hardware, software, user accounts, trading environments, operating systems, and mobile devices.
• Fulfill IT hardware requests, including delivery, setup, and low‑level troubleshooting.
• Provide hands‑on data‑center support: equipment installation, cabling, inventory tracking, and basic troubleshooting.
• Perform conference‑room maintenance sweeps and basic troubleshooting.
• Escalate issues to senior support, infrastructure, platform engineering, or third‑party vendors as needed.
• Deliver excellent customer service, acting as an advocate for end users, traders, and senior leadership.
• Collaborate with local and remote team members on support tasks and larger technical projects.
• Work overtime when required.

Required profile

• 7+ years of technical support experience in a medium to large, fast‑moving enterprise.
• Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security.
• Strong communication skills for both technical and non‑technical audiences.

Required skills

• Windows, macOS, Linux, iOS, Android
• Active Directory, Azure, Intune
• DNS, DHCP, Microsoft Exchange, TCP/IP, VPN
• Networking and information security fundamentals
• Messaging, telecommunication, collaboration, and video‑conferencing tools (WebEx, MS Teams, Zoom)
• Hardware troubleshooting, data‑center equipment installation, cabling, inventory tracking