Key Account Manager, DSO SG+

About the role

Align Technology, the maker of the Invisalign orthodontic system, is looking for a Key Account Manager for its DSO (Dental Service Organization) dental chains in Singapore and beyond. The role sets the long-term strategy for each DSO in line with company objectives and delivers the annual operational plans and targets, covering financial targets, stakeholder relationships, education pathways, process changes and forecasting.

Key responsibilities

• Formulate and implement sales strategies to meet profitable sales volume and strategic targets for each DSO, and follow up on orders and timely collections of accounts receivable
• Drive regional growth initiatives, strategic partnerships and DSO development, and own the overall relationship with the DSO
• Create customized knowledge pathways for the DSO and stay aware of competitors, discounts and pricing
• Maintain account data for analysis and onboarding new DSOs
• Act as single point of contact for customer issues and ensure processes deliver on commitments
• Work with sales, marketing, finance and customer support teams, and help formulate the annual sales plan with regional stakeholders
• Promote products through detailing, audio-visual presentations and workshops, and manage local sales and marketing and business development
• Support tender business, coordinate with regional liaison agencies for key opinion leaders, and develop institutional business in corporate hospitals

Required profile

• Minimum of 6 years of experience in a similar role or in sales
• BDS/BBA/MBA preferred, or a degree in sales, marketing or a related science; medical, orthodontic or dental sales experience preferred
• Background as a dental therapist or hygienist with industry product knowledge is also acceptable
• Fluent English and computer literacy required

Required skills

• Strong analytical and business planning skills
• Demonstrated leadership and track record of coaching sales representatives
• Ability to manage budgets and expenses
• Excellent written and verbal communication and ability to work in a high-performance team